Refund Policy
Ariga Markets Refund Policy
- Eligibility for Refunds: Refunds are available for products that are defective, damaged, or incorrectly shipped. Refund requests must be made within 30 days of receiving your order. To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Refund Process: To request a refund, please email our customer service team at [email protected] with your order number and the reason for your request. We may request additional information or photos to process your refund.
- Return Shipping: If a refund is approved, you may need to return the product to us. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure the safe return of the product.
- Processing Time: After receiving and inspecting your returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Non-Refundable Items: Certain items are non-refundable. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
- Exchanges: If you receive a defective or damaged item, you may request an exchange. Please contact us within 30 days of receiving your order to arrange an exchange, subject to product availability.
- Contact Information: For any questions regarding our Refund Policy, please contact our customer service team at [email protected].